F&B Operations Manager

Working Days: 5 days work (based on roster) Working Hours: 10am - 10pm (2.5 hours break, breakfast & lunch provided) Working Location: Somerset Basic Salary: $3000 - $4000 (service fee distribution available) Job Description: A. Front-of-House Operations Oversee FOH service flow and guest experience Ensure compliance with all service SOPs Act as first-level handler for customer complaints Supervise staff grooming, conduct, and service standards Ensure proper execution of opening and closing procedures B. Staff Management Prepare FOH duty rosters and manpower allocation Monitor attendance, punctuality, and discipline Conduct on-the-job training for FOH staff Provide probation feedback and performance observations C. Daily Operations Ensure smooth daily restaurant operations Coordinate service timing with kitchen operations Support service operations personally during peak hours Maintain table turnover efficiency Supervise takeaway and delivery workflow on-site D. Compliance & Reporting Ensure compliance with SFA / NEA regulations Enforce Company policies and code of conduct Escalate operational issues promptly Requirements: Candidates with relevant working experience preferred