Customer Service officer

Job Responsibilities: Handle inbound / outbound calls related to bank account servicing, campaigns, product enquiries, and helpdesk support. Follow through on case handling and provide timely follow-up with customers. Ensure compliance and control standards are met in all customer interactions, maintaining confidentiality of both bank and customer information. Overtime work is required when necessary. Job Requirements: Minimum qualification: ITE or ‘O’ Levels. Prior experience in a Call Centre, Banking, or Customer Service environment will be an advantage. Positive mindset with a “can-do” attitude and passion for delivering quality customer service. Excellent verbal communication skills, pleasant voice, strong comprehension, and interpersonal skills. Good written and spoken skills. Strong analytical skills and comfort working with numbers. Proactive, detail-oriented, results-driven, and a strong team player in a fast-paced environment. Responsible, resourceful, and committed to continuous learning. Proficient in Microsoft Office applications.