Senior Project Specialist, Operations

Your tasks

The role will support operational projects, process improvement initiatives, WMS activities, and business performance across a fast-paced logistics environment. You will work closely with operations and other stakeholders to ensure projects are delivered on time, processes are optimised, and operational KPIs and service levels are achieved.

• Support and coordinate operational projects, process improvement initiatives, and business support activities to ensure delivery timelines, SLAs, and KPIs are met.
• Act as a WMS Super User, maintaining data accuracy, performing complex transactions, resolving system/interface issues, and supporting system enhancements.
• Support project start-ups, operational ramp-ups, process changes, and new implementation initiatives.
• Participate in User Acceptance Testing (UAT) and provide support during hyper-care phases following system or process changes.
• Develop, maintain, and update Standard Operating Procedures (SOPs) and Work Instructions (WIs), ensuring proper version control and compliance.
• Analyse existing processes and identify opportunities to improve operational efficiency, productivity, and service quality.
• Support Lean, Kaizen, and other continuous improvement initiatives.
• Manage operational reporting and automate daily/weekly performance reports using advanced Excel functions.
• Prepare and maintain documentation, process maps, reports, and supporting evidence for operational and project requirements.
• Work closely with Operations, IT, and other stakeholders to resolve operational issues and drive successful project implementation.
• Support shift operations and assist with staff-related matters and conflict resolution when required.
• Perform other operational and project-related duties assigned by the Manager.

Requirements

About the Role We are looking for a Senior Project Specialist, Operations with a strong background in project management, process engineering, and contract logistics.

Key Skills & Competencies

• Advanced Microsoft Excel skills, including Power Query, advanced formulas, and macros.
• Strong understanding of ERP/WMS platforms and ability to troubleshoot system and transaction-related issues.
• Strong project coordination and process improvement skills.
• Good documentation skills, including SOP development, Work Instructions, process mapping, and compliance documentation.
• Strong analytical and problem-solving abilities with a data-driven approach.
• Ability to work effectively with Operations, IT, and cross-functional stakeholders.
• Strong communication and interpersonal skills.
• Ability to manage operational priorities in a fast-paced logistics environment.

• Diploma or Degree in Industrial Engineering, Logistics, Supply Chain, Business, Project Management, or a related discipline.
• 3 to 5 years of relevant experience in project engineering, process engineering, contract logistics, operations, or business support.
• Experience supporting operational projects, process improvement, system implementation, or process changes.
• Experience with WMS/ERP systems is highly preferred.
• Exposure to Lean, Kaizen, or continuous improvement methodologies is an advantage.
• Candidates with a combination of project engineering and operational experience are encouraged to apply.

How to apply

To Apply (via Harold Consultancy) For a confidential discussion, please submit your detailed CV to Lorvz Concepcion at hello@haroldconsultancy.com.