Customer Support Representative

Become a Customer Experience Expert – join us as a Customer Support Representative!

About Us: Globalkom is an outsourcing company founded in 2013. Together with LimoLabs, our globally recognized brand, we help our clients in the luxury ground transportation industry fulfill their staffing needs with a personalized and attentive approach. As a Customer Support Representative, you'll be the cornerstone of client satisfaction - From managing reservations to resolving inquiries with finesse.

Your responsibilities will include: Efficiently processing reservations: Accurately handle reservation requests, ensuring accuracy and timely confirmation.

Coordinating logistics: Effectively manage chauffeur and vehicle dispatch, guaranteeing seamless travel experiences for clients.

Providing exceptional customer service: Respond to inquiries promptly and professionally, resolving any concerns with a positive approach.

Building client relationships: Cultivate strong relationships with clients, fostering trust and exceeding their expectations.

Minimum of 1-2 years of experience in a customer service role.

Proficiency in English (written and verbal) at a C1 or C2 level.

Flexibility: Ability to work within a scheduled environment, including weekends.

Excellent communication skills: Convey information clearly, concisely, and professionally.

Strong organizational skills: Meticulous attention to detail and the ability to prioritize tasks effectively.

Technical aptitude: Proficient in using computer software and applications relevant to the role.