Call Center Agent

We are hiring a female Customer Service Representative to support customers in Saudi Arabia in Arabic via live chat and phone.

• Respond to customer inquiries clearly and professionally.
• Follow up on orders and keep customers informed of their status.
• Handle complaints, escalate issues to the relevant team when needed, and follow up until they are resolved.
• Accurately record customer details and document chat and phone interactions in the system.

• Excellent spoken and written Arabic, with clear communication and strong listening skills.
• Ability to understand the Saudi dialect and communicate naturally with Saudi customers.
• Good computer skills and the ability to type quickly and accurately in Arabic.
• Patience, professionalism, and the ability to handle complaints calmly during busy periods.
• Previous experience in customer service via chat and phone is preferred, especially on a Saudi or Gulf account.