Product Manager

• Define and maintain the roadmap for customer booking, agent booking, back-office, check-in, and related digital services.
• Understand customer, agent, and staff needs through interviews, branch observation, support feedback, and usage data.
• Consolidate requirements from Sales, Marketing, Branch Operations, Customer Service, Accounting, and management.
• Prioritize improvements based on customer value, revenue opportunity, operational impact, risk, and delivery effort.
• Write clear requirements, user stories, business rules, workflows, and acceptance criteria.
• Improve the full booking journey, including route search, availability, pricing, payment, confirmation, booking changes, and check-in.
• Lead product planning for agent pricing, package bookings, partner integrations, seat allocation, and operational automation.
• Work with developers and vendors to clarify scope, manage dependencies, and resolve delivery questions.
• Coordinate user acceptance testing and business readiness, including training, communications, and rollout planning.
• Define product metrics and assess whether released changes achieve their intended outcomes.
• Maintain clear ownership of business decisions and obtain approval from the relevant business owners.
• Use application support findings to address recurring problems in the roadmap.

Qualifications:

1. Bachelor’s degree in Business, IT, Engineering, or a related field, or equivalent practical experience.
2. At least 3 years of product management, product ownership, or business analysis experience with responsibility for delivering digital improvements.
3. Experience in travel, transport, booking platforms, e-commerce, or marketplace products is an advantage.
4. Strong skills in requirements gathering, process mapping, prioritization, and stakeholder management.
5. Understanding of APIs, integrations, payment flows, and software delivery.
6. Ability to interpret operational and customer data and turn findings into decisions.
7. Strong communication skills in Thai and English.
8. Experience working with external software vendors and multiple business departments is an advantage.