Manager of Project Delivery

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About Entrega Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.

Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.

Position Summary Entrega is seeking a Manager of Project Delivery to lead, develop, and manage the Project Delivery team across multiple client engagements.

This role sits within the Project Delivery function and is responsible for people leadership, capability development, and delivery execution consistency across Project Delivery resources. The Manager ensures that delivery staff are operating effectively within the delivery model, producing high-quality outputs, and progressing in their development.

This is not a client relationship ownership role. This role does not replace delivery accountability held by engagement leadership. Instead, this role is responsible for ensuring the strength, consistency, and performance of the Project Delivery capability across the organization.

This role may also contribute directly to client delivery in targeted scenarios to support complex engagements, reinforce delivery standards, and maintain proximity to execution.

Responsibilities This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.

Team Leadership & People Management

Manage and develop Project Delivery Analysts, Leads, Managers, and Directors

Provide coaching, feedback, and performance management across the team

Support career progression, capability development, and role clarity

Ensure consistent expectations and standards across all team members

Conduct regular performance check-ins and development planning

Delivery Capability & Execution Standards

Establish and reinforce consistent delivery expectations and execution standards

Ensure Project Delivery staff operate with structure, discipline, and accountability

Identify gaps in execution quality, consistency, or approach and address them

Promote best practices in delivery execution across engagements

Ensure alignment between role expectations and actual day-to-day execution

Resource Effectiveness & Deployment Support

Partner with Resource Operations and Planning to support effective staffing decisions

Ensure team members are appropriately aligned to roles based on capability and experience

Provide input on resource readiness, performance, and suitability for assignments

Monitor team utilization and engagement alignment at a high level

Support resolution of resource-related delivery challenges

Delivery Oversight & Issue Escalation

Maintain visibility into delivery execution across engagements

Identify performance risks, execution gaps, or team-related challenges

Support resolution of delivery issues related to execution quality or team performance

Escalate systemic issues impacting delivery effectiveness

Ensure consistent follow-through on identified risks and actions

Selective Delivery Contribution

Contribute directly to delivery execution on select engagements where additional leadership or experience is required

Support complex workstreams, escalations, or critical delivery milestones as needed

Provide hands-on guidance and execution support in high-impact delivery situations

Reinforce delivery standards and model behaviors through direct engagement in client work

Balance billable contribution with primary responsibility for team leadership and capability development

Cross-Functional Alignment

Partner with delivery leadership (including Service Delivery Manager) to ensure alignment between delivery expectations and team performance

Collaborate with Project Management, Planning, and Operations functions to ensure coordinated execution

Ensure Project Delivery roles are clearly understood and properly utilized across engagements

Reinforce alignment between delivery execution and broader organizational goals

Qualifications The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.

6–10+ years of experience in professional services, consulting, or project-based delivery environments

Proven experience managing and developing delivery teams

Strong understanding of structured delivery models and execution frameworks

Experience overseeing execution across multiple engagements or workstreams

Ability to identify performance gaps and drive improvement

Strong communication, coaching, and leadership skills

Ability to operate across both strategic and execution-focused responsibilities

High level of ownership, accountability, and operational discipline

Experience working cross-functionally with delivery, operations, and staffing teams

Performance Profile This is a high-impact operational leadership role within a performance-driven professional services organization. The Director of Operations plays a critical role in strengthening the operational systems that support delivery execution, internal coordination, and scalable organizational performance.

Successful candidates will demonstrate:

Strong ability to develop and manage high-performing delivery teams

Consistent enforcement of execution standards and expectations

Ability to identify and address performance and capability gaps

Effective alignment between staffing, capability, and delivery needs

High ownership of team performance and delivery quality

Ability to influence across delivery leadership without owning the client relationship

Ability to contribute meaningfully to delivery execution in complex or high-impact scenarios

Contribution to improving delivery consistency and scalability across the organization

Compensation & Benefits This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.

We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being.

Equal Employment Opportunity Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.