Technical Support Specialist

• Provide first-line IT support to ODP employees, customers, and government authorities.
• Receive, troubleshoot, and resolve IT incidents and service requests within the agreed service levels (SLAs).
• Install, configure, and maintain computers, laptops, printers, and peripheral devices.
• Configure and manage user accounts, permissions, and access rights.
• Monitor, prioritize, and manage the IT ticketing system while ensuring timely follow-up and resolution.
• Perform routine health checks for IT systems and proactively identify potential issues.
• Support basic network connectivity troubleshooting and escalate complex issues when required.
• Maintain accurate IT asset inventory and lifecycle records.
• Prepare technical documentation, operational procedures, and periodic performance reports.

Ensure compliance with IT policies, security standards, and operational procedures

Benefits : Attractive package

Transportation or Car allowances

Medical Family

Quarter Bonus

Mobile Allowances

Competitive benefits

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1–3 years of experience in IT support, helpdesk, or technical support roles.
• Working knowledge of Windows operating systems, Active Directory, and Microsoft Office 365 administration.
• Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS/DHCP, Wi-Fi troubleshooting).
• Hands-on experience with IT ticketing/helpdesk systems (e.g., Freshservice, ServiceNow, or similar).
• Familiarity with ITIL fundamentals is a plus.
• Relevant certifications (CompTIA A+, Network+, or Microsoft certifications) are an advantage.