Online Hub Section Head

Receive and resolve customer complaints at the branch level through a practical sales process aimed at increasing satisfaction and achieving targets

Monitor system inputs/outputs to verify product availability and ensure accurate system readiness

Review actual stock against system records to confirm all SKUs are available on the company's e-commerce platform, boosting sales and reducing waste

Ensure sales orders are closed accurately on the system on a daily and timely basis

Review product expiry dates (FIFO) to ensure first-in stock is sold first, building customer trust and reducing waste

Oversee continuous product and item pulling to ensure consistent availability per plan

Plan daily and additional orders to drive sales growth

Verify the validity of tools and equipment used in the sales process to maintain quality standards

Participate in monthly performance evaluations for the team in line with departmental goals

Train and develop the team on sales techniques and customer complaint handling to improve service quality

Collect supplier values from data entry staff and deliver supplier cashiers to the shipping company at the branch

Bachelor's degree in a relevant field (Business preferred)

4–7 years of experience in sales, preferably indirect/non-direct sales

Proficiency in MS Excel (basic level)