Clinic Assistant / Patient Care Coordinator

About the company

We are a specialist general surgical practice in Singapore focusing endoscopy, advanced laparoscopic, and robotic procedures.

Your tasks

About the role As an important member of our small, close-knit team, you will be the first point of contact for many of our patients, helping to create a warm and welcoming environment while ensuring a smooth and pleasant patient experience. This is a great opportunity for someone who enjoys interacting with people, takes pride in providing excellent service and would like to grow with a specialist healthcare practice.

• Welcome patients and assist with registration, appointment scheduling and general enquiries.
• Manage phone calls, messages and patient correspondence in a friendly and professional manner.
• Coordinate investigations, referrals, hospital admissions, surgical bookings and follow-up appointments.
• Handle billing, payment collection, insurance claims, Medisave claims and other administrative documentation.
• Maintain accurate patient records using the clinic management system, ensuring patient confidentiality.
• Assist with medication dispensing under appropriate supervision and clinic protocols.
• Manage clinic supplies, medications and consumables, including stock checks and ordering.
• Support the surgeon and clinic nurse with day-to-day administrative and operational needs.
• Maintain a clean, tidy and welcoming clinic environment.
• Work closely with the team to ensure smooth clinic operations and a high standard of patient service.

Requirements

• GCE 'O' Level, 'A' Level, NITEC, Higher NITEC, Diploma or equivalent qualification.
• Prior experience in a medical or specialist outpatient clinic is preferred, although training can be provided for suitable candidates.
• Friendly, patient and service-oriented, with good communication and interpersonal skills.
• Organized, meticulous and able to multitask effectively.
• Responsible, dependable and able to work independently as well as part of a team.
• Comfortable using computers and learning electronic medical record and clinic management systems.
• Positive attitude, willingness to learn and ability to adapt to a growing practice.
• Experience with insurance claims, Medisave and surgical or hospital coordination would be an advantage.

What we offer

• A friendly, supportive and collaborative working environment.
• Opportunity to be part of the founding team of a new specialist surgical practice.
• On-the-job training and opportunities for professional development.
• Opportunities for career growth as the practice expands.
• Competitive salary commensurate with experience and qualifications.