Bilingual Customer Service Assistant - English and Spanish, Remote
About the company
We run two connected businesses in Los Angeles, California: Direct Automation, which builds marketing and automation systems for auto repair shops, and Direct Automotive Collision Center, our own auto body and paint shop.
Your tasks
We are hiring one bilingual person to work 100% remote from Mexico. You will be the first voice our customers hear: you will text and call every new customer the same day, book appointments, follow up with insurance companies, and keep our records organized.
Call and text new customers the same day Answer calls and messages in English and Spanish Book appointments and confirm them the day before Call insurance companies to follow up on claims and payments Enter information into spreadsheets and internal tools Short Zoom calls with the team Light marketing support
Requirements
We are not looking for experience. We are looking for someone eager, proactive, and ready to learn. We will train you on everything.
Fluent spoken English and Spanish Clear, friendly phone voice Computer, headset with microphone, webcam, and stable internet Available Monday to Friday, 8:00 AM to 5:00 PM Pacific Time (Los Angeles) Comfortable with computers and eager to learn new software Nice to have: experience using artificial intelligence like Claude or ChatGPT
Filtering questions Closed: Do you speak English and Spanish fluently? — Yes / No Closed: Can you work Monday to Friday, 8:00 AM to 5:00 PM Pacific Time (Los Angeles)? — Yes / No Closed: Do you have a computer, headset with microphone, webcam, and stable home internet? — Yes / No Closed: Will you send a 60-second voice recording in English and Spanish if shortlisted? — Yes / No Open: In three sentences or less, tell us about a time you taught yourself something with no one helping you.
-Requerimientos- Educación mínima: Educación superior - Licenciatura 2 años de experiencia Idiomas: Inglés Edad: entre 21 y 99 años Conocimientos: Atención telefónica, Marketing, Atención al cliente Disponibilidad de viajar: Si Palabras clave: servicio, service, ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide, casa, remoto, remote, teletrabajo, home
What we offer
Fixed base pay, paid every two weeks Bonuses for every appointment that shows up and every job signed, no cap Full training Equipment support Real growth: whoever does this job well moves into a bigger role with better pay
How to apply
Shortlisted candidates will receive a form to send a 60-second voice recording in English and Spanish.
Other
Trade-off: Computrabajo is a Spanish-language site, so an English posting will pull fewer applicants — but every one of them reads English. Want to start with English and switch to Spanish in week two if volume is thin?.