Application Engineer

About the company

At Crestron Electronics, Diversity, Equity, and Inclusion drive innovation. Crestron’s success hinges on continuing to build a workforce of unique individuals whose passion inspires us to create and revolutionize industry-leading products and services. There will always be more to accomplish, and at Crestron, we believe the best way forward is together.

Crestron is currently undergoing rapid expansion, investing in resources, and generating new prospects. Consequently, we have an exciting opening for a Crestron Technical Support Specialist to assist our expanding Singapore Region.

Your tasks

We seek a skilled and self-driven professional to collaborate with our partners and clients in addressing and resolving any technical difficulties that may arise with Crestron's on-site solutions.

• Manage Technical Support cases, offering phone or remote help and on-site assistance to Crestron's dealers and clients.
• Sustain an expert-level understanding of product features and applications.

• Determine solutions for technical support scenarios, product selection, and system design for system applications.
• Support customers by supplying technical information and assistance for our products and technologies.

• Maintain high-quality professional communication with dealers and customers while resolving their technical issues.
• Conduct technical training sessions for dealers and selected accounts.

• Engage in marketing events, such as trade shows and conferences, to ensure accurate representation of Crestron's message.

Requirements

Required Competencies

• Possess a bachelor’s degree or Diploma in Computer Engineering, Information Systems, Electrical Engineering, Electronics Technology, or Computer Programming, or actively enrolled in a BS program.
• 3-5 years of experience in A/V Integration, Help Desk, or Technical Support.

• Comprehensive knowledge of Ethernet networking technologies. CCNA or a similar networking certification is highly advantageous.
• A self-motivated individual with proven ability to learn new software and hardware technologies quickly and apply them effectively in support of high-profile, real-world projects.

• Demonstrated experience with several of the following: C#, Microsoft PowerShell, BacNET/IP, and SIP/VOIP. Preferred.
• Familiarity with Crestron's proprietary software development tools, including SIMPL Windows, SIMPL+, SIMPL#, D3Pro, and Crestron Studio. Preferred

• Capable of prioritizing and confidently delivering in a fast-paced setting.
• Attention to detail and a strong sense of organization.

• Self-driven with the ability to work both independently and as part of a team.
• Outstanding communication skills, both written and verbal.

• Proficiency in Microsoft Office.

Other

This position will be in Singapore, reporting to the Manager, Technical Services – SEA, and may necessitate domestic and occasional Southeast Asia regional travel as needed.