Deputy Branch Manager, Yerevan

Converse Bank is looking for a Deputy Branch Manager to support the effective management of the branch, achievement of business objectives, and delivery of strong performance results.

Ensure the smooth and efficient operation of the branch while maintaining high standards of customer service.

Approve transactions within the scope of authority and approval limits established by the Bank.

Sign and stamp financial and other necessary documents on behalf of the Bank, within the scope of the relevant power of attorney.

Organize and supervise the work of branch employees, ensuring efficient workflows and the proper performance of assigned responsibilities.

Actively contribute to the implementation of the branch’s quarterly and annual plans, supporting portfolio growth, increased sales, and profitability.

Contribute to the achievement of the branch’s business targets and sales performance indicators, ensuring the fulfillment of established targets and volumes.

Take proactive steps to attract new customers and propose initiatives aimed at expanding the customer base.

Provide recommendations for improving the quality of customer service and the efficiency of banking services.

Respond promptly and effectively to customer complaints, suggestions, and feedback.

Organize and manage employees’ work schedules, including breaks, vacations, and shifts on non-working days.

Assume the responsibilities of the Branch Manager when necessary, ensuring business continuity.

Collaborate effectively with external partners and other departments of the Bank.

Prepare and submit required reports.

Perform other related duties and assignments within the scope of the position.

Higher professional education.

At least 4–5 years of relevant professional experience, preferably in the banking or financial sector.

Knowledge of banking legislation and relevant regulations of the Central Bank of the Republic of Armenia.

Excellent command of Armenian and intermediate proficiency in Russian and English.

Good knowledge of MS Office applications.

Knowledge of the AS-Bank and ACRA systems will be considered an advantage.