Service Engineer

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement. Convergint prioritize strong client relations, while adhering to our standards and policies for timely preventive maintenance.

Main Responsibilities

Collaborate with the Customer Service Representative to timely resolve client's security system issues

Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training

Create detailed system diagrams using AutoCAD software

Build strong partnerships with clients while continuously striving to enhance customer satisfaction

Maintain the support & maintenance contract renewal

Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region

Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements

Thoroughly follow up on all open technical issues until the problems are fully resolved

Assume ownership of all service-related issues once the External Hand Over is completed by the Project team

Requirements

Minimum Diploma in Electronic, Computer, Automatization or Mechanical Engineering.

Experience in security system field with knowledge of Access Control and CCTV will be considered as a plus

Basic IT knowledge in hardware, network and database

Ability to work under pressure

Strong analytical skill and problem-solving ability

Strong self learning ability, work independently

Customer-orientation

Excellent communication and interpersonal skill