Technical Services Specialist - UMM
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary
The Technical Services Specialist is responsible for understanding and assisting in their technical role in the client environment. This role works in partnership with cross-functional teams to document and deliver technical services to backend systems to allow partners for better front-end experience in one of the following focus areas:
Essential Duties & Responsibilities (Must‑Have Skills)
Scripting / Development Skills (Core Requirement)
Strong hands‑on experience in PowerShell, Python, or similar scripting/programming languages
Ability to write scripts from scratch
Ability to modify and adapt existing scripts to suit new or migrated environments
Integration & Automation Experience
Experience creating or modifying scripts for integrations
Supporting deployments or configurations in client environments
Practical, applied scripting rather than theoretical development
SaaS Platform Familiarity
Experience working with any SaaS platform (technology‑agnostic)
Understanding of cloud-based environments and how scripts interact with them
SaaS exposure is a strong advantage, though not strictly mandatory
Knowledge, Skills, and/or Abilities Required
Ability to work independently with general supervision
Practical knowledge of relevant technical areas
Ability to adapt to new technologies and processes based on partner requirements
Strong customer service orientation
Strong desire to help partners and peers
Excellent written and verbal communication skills
Strong interpersonal skills with ability to work cross-functionally
Organized with strong attention to detail
Educational / Experience Requirements
Bachelor’s degree in a related field or equivalent business experience
2+ years of relevant experience
Preferred: 1+ years in a technical-service oriented role
Working Conditions
Onsite / Hybrid (depending on location)
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.