Consumer Banking Customer Service Staff

• Participant for building the system and SOPs for Customer Services Channels.
• Make the outbound calls to customer based on business needs as: support/ guide customer to complete Loan Application, improve Disbursement rate, check Loan purpose and any support tasks required.
• Manage and maintain relevant customer service policy and procedures.
• Connect and communicate with...

Professional requirement

• Background in Consumer banking industry and solid understanding of customer services executions.
• Proficient in MS Office applications, including Word, Excel and PowerPoint
• Strong sense of responsibility, able to work independently and efficiently
• Experience in digital lending process is a plus

Education

• Bachelor’s degree in a banking or equivalent practical experience.

Work...