Credit Recovery Officer

Responsibilities:

Monitor and manage overdue and delinquent loan accounts across assigned customer portfolios. Contact customers by phone, email, and physical visits to follow up on outstanding repayments. Negotiate repayment plans, settlements, and restructuring arrangements with delinquent customers. Conduct field visits and other recovery activities as required. Track customer commitments and ensure agreed repayment plans are followed. Identify high-risk and difficult accounts and escalate them appropriately. Maintain accurate and up-to-date records of recovery activities, customer commitments, and payments. Prepare regular recovery reports and provide updates on portfolio performance. Work closely with Credit, Sales, Finance, and Legal teams to resolve delinquent accounts. Collaborate with the Legal team on escalated recovery actions, including litigation and repossession where necessary. Recommend effective recovery strategies for difficult accounts. Ensure all recovery activities comply with company policies, regulatory requirements, and ethical collection practices. Identify trends in loan defaults and recommend strategies to improve recovery rates and reduce future delinquencies.

Requirements:

Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field. Must have completed NYSC. Minimum of 2–5 years’ relevant experience in credit recovery, debt collection, credit control, or loan recovery within the financial services sector is mandatory. Proven experience managing delinquent loan accounts and developing effective repayment plans. Experience in field collections and customer negotiations is an advantage. Strong negotiation, communication, and interpersonal skills.\ Strong analytical and problem-solving abilities. Good knowledge of credit, loan management, and debt recovery processes. Ability to analyze customer repayment patterns and develop data-driven recovery strategies. Strong documentation and record-keeping skills. Proficiency in Microsoft Word, Excel, and PowerPoint. Ability to work independently, meet recovery targets, and manage multiple accounts effectively. Knowledge of applicable debt recovery regulations and compliance requirements. High level of integrity, professionalism, persistence, and attention to detail. Proximity to Port Harcourt is an added advantage.

Benefits:

Remuneration: NGN 180,000 – ₦250,000 monthly, slightly negotiable based on experience. Transport allowance. Airtime allowance. Other benefits as determined by management. Professional working environment. Opportunity for career growth and development.