Aftersales Service Planning Senior Executive

Key Responsibilities

1.Capacity & Scheduling

• Forecast service demand and plan workshop capacity (bays, technicians, manpower)

2.Performance & Reporting

• Track KPIs (revenue, efficiency) and report against targets
• Analyze service and warranty trends to spot gaps and improvement areas

3.Network Support

• Work with distributors/dealers to align capacity planning with demand
• Support rollout of campaigns and maintenance packages

4.Readiness & Training

• Assess network readiness (tooling, facilities, technician skills) for new launches
• Support HQ in planning training curricula

5.Process Improvement

• Streamline booking/scheduling workflows and support digital tools (e.g., online booking)

6.Cross-Functional Coordination

• Align with Service Operations, Parts, Marketing, Warranty, and OEM/HQ as needed

Any other jobs assigned.

Qualifications

• Diploma/Degree in Business, Engineering, or related field
• 2–5years in aftersales or service planning
• Strong analytical/forecasting skills, proficient in Excel/DMS

Key Competencies

• Analytical: Strong forecasting and capacity-planning mindset
• Coordination & Communication: Able to align multiple departments/stakeholders
• Attention to Detail: Accuracy in scheduling, reporting, and forecasting
• Problem-Solving: Proactively resolves bottlenecks in service throughput
• Customer Focus: Plans with service experience and satisfaction in mind