Customer Success Manager

About the company

Key points at a glance ✅ A growing SaaS company whose customers stay: Buenno’s platform helps companies turn customer feedback into concrete improvements. We have over 60 customers, and only six have churned in four years. We’re growing about 4% month over month.

✅ Small team, big impact: Buenno currently has 10 employees. You’ll work closely with our CS Lead, sales and product development.

Why is Buenno your next career step? You might currently manage customer relationships in a large organization where processes are already in place and your work is a narrow part of the whole. You do what’s agreed and do it well, but you have little say in how the work is done.

At Buenno, the foundation is solid: our customers stay, and the product delivers real value to them. At the same time, much is still being built. You’ll help build a new and interesting product, and you’ll get more responsibility as your skills grow.

Buenno was founded after its founders noticed a common problem: companies collect huge amounts of customer feedback through surveys, support channels and reviews. The data exists everywhere, but very little of it leads to real action.

Buenno was built to solve exactly that problem. Our platform helps companies collect feedback from different sources, identify the most important insights and turn those insights into concrete actions across the organization.

Today Buenno has over 60 customers and more than 60K€ in monthly recurring revenue. Customers include companies such as Power Finland Oy, Kamux and Rinta-Joupin Autoliike.

Buenno currently operates mainly in Finland, but international expansion is already in motion. The plan is to validate the right GTM approach this year, with accelerated international growth targeted for 2027-2028. The company is targeting approximately 5% MoM growth, which means growth in current customers will play a key role in scaling the whole company – first in Finland, then internationally.

Your tasks

✅ Your role: You’re responsible for your customers’ success. You advise them on how measuring customer experience supports their most important business goals, and you help them with everyday questions too. Your customers range from mid-sized companies to the leadership teams of listed companies, including international accounts.

✅ Real influence: We develop our customer success work continuously alongside day-to-day work, and your ideas shape how it’s done. As your expertise grows, you can take ownership of your own area of responsibility.

Our customers range from small businesses to multinational listed companies. You’ll be involved from the first meeting to a long-term partnership, helping customers lead their business with customer feedback.

Role details As a Customer Success Manager, you make sure your customers get the full value of Buenno and that each relationship grows. The work is consultative: you help customers understand their own customers better and turn feedback into action.

In practice, you will

• Help new customers get started and plan with them how to collect feedback
• Hold regular partnership meetings with customers and help them put the results to use
• Answer customers’ day-to-day questions about using Buenno
• Spot where customers could get more value and offer new solutions
• Act as the link between customers and our product development
• Develop how we manage customer relationships together with the CS Lead

On the customer side, you’ll work with the people responsible for customer experience, marketing and operations, as well as the everyday users of the service.

What success in this role looks like After 1 month. You have met several customers and built a strong understanding of the typical challenges organizations face when trying to turn customer feedback into action. You can already explain Buenno’s product and start running meetings with support from the CS-team

After 6 months. You manage your accounts independently and grow them strategically. You understand Buenno’s product in depth and know how to show customers its value. You understand the stakeholders on the customer side and can support them in reaching their own goals.

After 12 months. You have built a portfolio of customers that are happy and growing. You contribute visible growth to Buenno’s recurring revenue and actively participate in developing how the company’s Customer Success processes evolve. You are responsible of area of the CS team’s work based on your strengths.

Requirements

Before applying, check if these qualities sound like you:

1. Experience in B2B customer work: for example in a customer success, account management or consulting role. You’re genuinely curious about how your customers’ businesses work.
2. Strong conversations with decision makers: You can connect customer challenges to business goals.
3. Analytical mindset: You enjoy working with data and can turn it into conclusions for customers.
4. Initiative: You act before being asked and enjoy developing new things.
5. Technical understanding: You learn new systems quickly and can hold your own in conversations with the customer’s IT team.
6. Fluent Finnish and good English: Most customers are in Finland, while English is needed in customer work and internal communication.

What we offer

✅ Compensation: Base salary 3800-4200 €/month + uncapped commission. Typical on-target earnings 4400-4800 €/month. Commission is 10% of MRR from new upsells.

• Compensation: Base salary 3800-4200€/month depending on your experience + uncapped commission. Typical on-target earnings 4400-4800 €/month. Commission is 10% of MRR from new upsells.
• Opportunity to become a shareholder through our option program after the six-month probation period.
• Working model: Hybrid work, offices in Tampere and Helsinki.
• Support: Close collaboration with the CS Lead and the rest of the team.
• Growth opportunities: Buenno is a B2B SaaS scale-up, meaning people joining now can play a key role in building the company’s Customer Success organization as it grows. Over time, you can take ownership of an area of Customer Success that matches your skills and strengths.

How to apply

Apply through The Hub. Create a profile or log in, then attach your CV and LinkedIn profile to your application. We review applications during the application period and will move forward with suitable candidates as we find them.

Questions about the role? Feel free to contact us!

Recruitment process

1. Initial phone call about the role
2. First interview with CS Lead Natalia and the founders
3. Second interview with some practical tasks
4. Final conversation and potential offer

Other

Customer Success Manager join a B2B SaaS scale-up turning customer feedback into real business decisions *Location: Hybrid work in Tampere or Helsinki** 👉 Do you want a role where you help customers succeed and also shape how customer relationships are managed? At Buenno, you’ll work across the whole customer journey, from onboarding new customers to strategically growing long-term partnerships. You won’t just deliver what customers ask for, you’ll help them develop their business. Our ways of working keep evolving, and you’ll be part of developing them.

⚠ Why this role is not for everyone: We’re a scale-up where ways of working are evolving and responsibilities are broad. If you’re looking for a narrowly defined role with ready-made processes, this may not be the right place for you.