Passenger Services Duty Manager

📍 Location: ChangiAirport, Singapore Responsibilities: Oversee daily passenger service operations and flight handling Lead, coach, and supervise frontline staff Ensure smooth operations and airline service standards Handle passenger feedback, complaints, and operational issues Manage staff deployment and special assistance requests (e.g. VIP, MAAS) Monitor performance and ensure compliance with safety, security, and PDPA requirements Achieve operational KPIs and service excellence Requirements: Proven managerial experience in the aviation industry Strong leadership, communication, and problem-solving skills Customer-focused with the ability to work under pressure Passionate about delivering excellent guest service Able to work rotating shifts, weekends, and public holidays Join our team and lead world-class passenger service operations at Changi Airport! ✈️ EA License No: 08C2822 Bizhub Asia Pte Ltd