Inside Sales Representative - Inbound Leads (Remote)

Full-Time | Hourly + Commission + Incentives

⚠️ Location Requirement: This is a fully remote role. To be considered, you must permanently reside in one of the following Canadian Provinces: QC, ON or BC Applications from other locations cannot be considered.

Work From Home. Own the Relationship. Sell the Visit.

At Bath Fitter, this isn’t your typical call center role—and these aren’t cold calls.

Every lead you work with has already raised their hand—whether through a form fill, inbound call, or marketing campaign. Your role is to connect, build trust, and sell the value of the visit —earning the opportunity for our Sales Consultants to step into the home.

If you’re energized by people, thrive in high-volume environments, and know how to turn hesitation into “yes”—this is where you belong.

What Makes This Role Different

No cold calling — every lead is inbound and company-generated

You own your leads — no handoffs, no resets

You sell the appointment, not the product

Relationship-driven, not transactional

If a customer says “call me in 10 days”—you call them in 10 days. You build the relationship from first touch through appointment confirmation.

What You’ll Do

Handle 100+ daily inbound and outbound interactions with energy and consistency

Schedule in-home and virtual consultations by positioning the value of the visit

Build trust quickly through active listening, empathy, and clear communication

Own your leads from start to finish —including follow-ups and callbacks

Perform rehash work —re-engage and convert previously unclosed opportunities

Confidently overcome objections , including saving cancelled appointments

Deliver a high-quality customer experience across phone and chat

Navigate multiple systems while maintaining strong organization and accuracy

Track activity and performance in CRM tools

Continuously improve your approach, messaging, and results

Who You Are (What Success Looks Like)

You’re not just “good on the phone”—you know how to connect, influence, and close.

Charismatic, empathetic, and articulate

High, consistent energy —you show up the same on call #100 as call #1

Sales-oriented and customer experience driven

Naturally overcome objections —you don’t avoid them, you lean in

Strong in active listening —you hear what others miss

Build trust quickly with a diverse customer base

Self-sufficient and adaptable —you can pivot when the script breaks down

Growth mindset —you want feedback, coaching, and improvement

Confident, not aggressive —you influence without pressure

What You Bring

1–2+ years in call center, inside sales, or high-volume customer-facing roles

Proven success in a performance-driven, metrics-based environment

Experience handling high call volume with consistency and quality

Demonstrated ability in objection handling and influencing decisions

Comfortable working remotely with reliable internet and dedicated workspace

Flexibility to work evenings, weekends, and shift variations

What You Get

Competitive hourly pay + uncapped commission + incentives

Shift premiums for evenings and weekends

Full benefits: Medical, Dental, Life Insurance

RRSP + Profit Sharing

Paid Holidays, PTO, and Mobile Days

Career growth—we promote from within

Why Bath Fitter

We’re an industry leader in bathroom remodeling, proudly serving customers across the U.S., Canada, and Europe for over 40 years. As a Great Place to Work® certified company , we’re committed to building careers—not just filling roles.

At Bath Fitter, “You belong here” isn’t just a message—it’s how we operate.

Apply Today

If you’re ready to bring energy, build relationships, and turn conversations into opportunities—we want to hear from you!

#Wiseblatt

#LI-remote

#LI-JW1

$19.50 / hourly

This posting reflects a current, active opening that we are recruiting to fill. We use AI-enabled tools to support the interview process, including recording and summarizing interviews, and AI is not used to make hiring or selection decisions.

At Bath Fitter’s corporate locations, we are dedicated to cultivating an inclusive environment for everyone. We uphold a strong commitment to providing fair, equitable, and accessible opportunities for all current and potential employees. Should you require accommodations during the application process, they can be arranged by request.

Bath Fitter thanks all candidates for their interest; however, only those selected to continue in the process will be contacted in person.

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