Service Manager

We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company's products and services. To be successful as a service manager, you should display a strong sales-minded attitude as well as excellent leadership skills. You should also have the ability to develop and maintain strong, positive relationships with customers and third-party vendors. Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.

Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.

Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.

Setting up and maintaining a service desk and evaluating its efficiency.

Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.

Monitoring department issues and client complaints to create methods to lessen recurring issues.

Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.

Maintaining strong relationships with manufacturers, dealers, and sales representatives.

Helping to train new employees in company procedures.

Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Bachelor’s degree in Mechanical Engineering, Electrical Engineering or a related field.

10+ years of experience as a service engineer, field service technician or similar role in technical support and maintenance.

Strong technical skills and knowledge of mechanical, electrical or electronic systems and components.

Knowledge of safety protocols and standards for working with machinery and equipment.

Excellent problem-solving and diagnostic abilities, with the ability to analyse and resolve technical issues efficiently.

Customer-focused attitude with strong communication and interpersonal skills.

Ability to work independently and as part of a team in a fast-paced and dynamic environment.

Willingness to travel to customer sites as needed and work flexible hours, including evenings and weekends.