SUPERVISOR

JOB VACANCY – WAITER SUPERVISOR

Position: Waiter Supervisor Monthly Salary: S$3,800 – S$5,800 Minimum Experience: 3–5 Years Work Location: Singapore Industry: Restaurant / Food & Beverage

Job Responsibilities

1. Waiter & Service Team Supervision

1. Supervise and coordinate the daily activities of waiters, waitresses and restaurant service assistants.
2. Assign service sections, tables and customer responsibilities to waiting staff.
3. Monitor staff attendance, punctuality, grooming and professional conduct.
4. Conduct pre-shift briefings to communicate daily assignments, reservations and service requirements.
5. Train new waiters on restaurant service procedures, menu knowledge and customer handling.
6. Guide and motivate service staff to maintain high standards of hospitality.
7. Monitor employee performance and report staffing issues to restaurant management.

2. Customer Service & Guest Relations

1. Welcome customers and ensure they receive professional and courteous service.
2. Assist customers with seating arrangements, table reservations and menu recommendations.
3. Explain food ingredients, preparation methods, menu specials and beverage selections.
4. Handle customer enquiries, feedback and complaints professionally.
5. Resolve service-related issues promptly to maintain customer satisfaction.
6. Attend to VIP customers, special guests and large dining groups.
7. Monitor customer satisfaction and ensure a positive dining experience.

3. Food & Beverage Service Operations

1. Oversee the taking and processing of customer food and beverage orders.
2. Ensure orders are accurately communicated to kitchen and bar personnel.
3. Monitor food serving sequences and ensure timely delivery of orders.
4. Ensure food and beverages are served according to restaurant service standards.
5. Coordinate with kitchen staff regarding special requests and dietary requirements.
6. Monitor table turnover and ensure efficient customer seating during peak hours.
7. Ensure proper table settings, cutlery arrangements and dining area presentation.

4. Restaurant Floor Management

1. Monitor daily restaurant floor operations and ensure smooth service coordination.
2. Allocate duties and manage manpower deployment across dining sections.
3. Ensure dining areas, service stations and customer facilities remain clean and organised.
4. Oversee restaurant opening, closing and shift handover procedures.
5. Monitor service equipment, crockery, cutlery and other restaurant supplies.
6. Report maintenance issues, equipment defects and operational problems to management.

5. Cashiering & Administrative Duties

1. Assist in monitoring customer bills, payment collection and POS transactions.
2. Ensure accurate processing of food and beverage orders.
3. Maintain daily service records and prepare shift handover reports.
4. Assist in monitoring restaurant sales and customer service performance.
5. Coordinate customer reservations and maintain booking records.
6. Report daily operational activities and service-related matters to restaurant management.

6. Hygiene, Safety & Compliance

1. Ensure service staff maintain proper personal hygiene and professional grooming.
2. Monitor cleanliness of dining areas, service stations and restaurant facilities.
3. Ensure proper handling and serving of food and beverages.
4. Follow food safety, workplace safety and sanitation procedures.
5. Ensure service employees comply with company policies and operational standards.

Job Requirements

• Minimum 3–5 years of relevant restaurant or food and beverage service experience.
• Previous experience supervising waiters and restaurant service personnel.
• Strong knowledge of food and beverage service procedures.
• Excellent customer service and communication skills.
• Ability to