Be responsible for the activities of multiple stores and achieve quantitative performance measures across them.
Oversee store recruiting, hiring, and training needs, and make effective decisions to enhance overall store performance.
Orient new employees to apparel store operations.
Achieve company objectives by ensuring retail staff provide the highest levels of customer service and have the skills and support needed to maximize sales.
Represent the brand by contributing to and maximizing store sales through exceptional customer service and retail experiences.
Key responsibilities
Achieve quantitative performance measures in the following areas: units per transaction, average transaction value, monthly sales, sales per square foot, sales turnover, shrinkage control, and conversion rate.
Set store sales targets to maximize sales and profitability.
Ensure scheduled staff meetings are conducted regularly.
Maintain and enhance customer service standards across all stores.
Adhere to and enforce company standard operating procedures, policies, procedures, and loss prevention audit guidelines across all assigned stores. Establish measures to ensure compliance by all employees.
Oversee the implementation and execution of visual merchandising guidelines across all stores.
Monitor inventory movement.
Recruit and train staff in sales techniques, customer service, teamwork, and other etiquette in accordance with company and brand requirements.
Evaluate employee performance annually and promote open communication through coaching and motivation.
Interpret operational and visual standards and make decisions based on store and client needs.
Communicate business drivers, merchandise and quality issues, and other relevant information to the retail operations manager, retail buying team, and corporate office as required.
Assess additional training needs to support optimal store performance.
