Customer Care Associate

OneDegree is a new generation of InsurTech that reimagining the industry with design and digital innovation. Our mission is to set new standards for insurance that puts customers first.

We are among the first batch of virtual insurers authorized by the Hong Kong Insurance Authority to provide insurance products purely through online channels. We pride ourselves on providing breakthrough innovations in products and services by our digital platform, we now offer Pet, Fire, Critical Illness and Home Insurance for your furry friends and for your home.

Want to join us and make a change? We are looking for a Customer Care Associate who act as a brand ambassador by assisting and resolving customer inquiries on a variety of communication channels. This role will be responsible for capturing customer's expectations, preferences, and aversions while finding helpful solutions and delivering exceptional, professional service in every interaction.

If you are customer-centric and solution-oriented, come and join our team!

*** No selling or cold / warm calls are required

What you will be doing:

Communicate with customers through various channels including social media, email, live chat and phone calls

Actively listen to customers and maintai ning a friendly, positive, professional attitude

Resolve difficult situations with creativity, tact, and diplomacy

Provide information for customers to resolve their problems

Set up processes for assembling customers feedback and liaise with key internal partners to improve company’s products

Help with writ ing educational content and FAQ sections

Provide cross-team supports for example C laims, P olicy A dmin, A ccount M anagement and P roduct D evelopment

All other duties or projects as assigned

What we are looking for:

High school certification or above, b achelor’s degree is a plus . Fresh graduates are also welcome .

Experience with the general insurance industry is preferred

IIQE Paper 1 and 2 Certificate s are preferred

Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity

Excellent communication in verbal and written form (Both English and Chinese)

Excellent t yping skills in both English and Traditional Chinese

Excellent organization and time management skills

Ability to navigate through multiple computer applications with speed and accuracy

Ability to work independently, take direction, and prioritize accordingly

Ability to work cross-functionally in a fast-paced environment

Highly self-motivated, organized, and a team player

Willingness and ability to operate in a team environment

Working hours

5 days work per wee k, 8 hours per day

Weekend and public holiday shift occasionally

We value our employee - let’s check out what we offer

5 days work week

Performance bonus

20 days of annual leave

Birthday, marriage, parental and new pet leave

Medical Insurance

Flat organizational structure

Young and energetic team

Shift Allowance

Comprehensive training

Work from home policy

To us, people are our greatest asset and we are more than happy to invest in employees! We create a healthy work atmosphere and provide you with the tools and support for doing your job successfully. With a culture of flexibility and transparency, we believe there should be no barriers, and everyone’s contributions matter.

We would like to be an ‘EMPLOYER OF CHOICE’!