Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com
***Agilysys is hiring for multiple openings within this role, supporting different teams and areas of focus. This single posting reflects all current opportunities, and candidates will be evaluated for the best fit across openings.***
The position requires an average of 10-20% travel across the United States and Internationally, with limited advanced notice.
Position Summary
The Project Manager is responsible for leading the successful execution and delivery of client-facing implementation projects across Agilysys’ hospitality solutions portfolio. This role manages multiple concurrent projects, overseeing planning, timelines, budgets, resources, and communication to ensure projects are delivered on time, within scope, and aligned to customer expectations.
Why This Role Matters
This role is critical to delivering high-quality implementations that drive revenue, customer satisfaction, and long-term client success. The Project Manager serves as the central point of coordination between customers and internal teams, ensuring alignment, managing risks, and delivering consistent execution. This position directly impacts Agilysys’ reputation, customer retention, and the scalability of its Professional Services organization.
Key Responsibilities:
Lead customer-facing implementation projects, ensuring successful delivery and high levels of customer satisfaction.
Develop and manage detailed project plans, timelines, and documentation in alignment with Agilysys project management standards.
Manage multiple concurrent projects, balancing priorities, timelines, and resource constraints.
Identify, assess, and escalate project risks, ensuring proactive mitigation and resolution.
Oversee project scope, budget, quality, and resource allocation to ensure successful outcomes.
Collaborate with Sales, Installation Services, Product, Support, and other internal teams to align on project goals and execution plans.
Partner with customers to set expectations, define goals, manage deliverables, and provide regular status updates.
Coordinate resource planning with internal teams to ensure project staffing aligns with timelines and deliverables.
Provide guidance to customers on best practices for implementing Agilysys solutions and optimizing outcomes.
Drive continuous improvement by contributing to best practices, process enhancements, and product feedback.
Ensure smooth transition of completed projects to Support teams for ongoing customer success.
Other duties as assigned.
Qualifications:
Bachelor’s degree in Project Management, Computer Science, Information Technology, Hospitality Management, or related field, or equivalent experience.
5–7 years of experience in project or program management, preferably in technical or software implementation environments.
Experience managing customer-facing implementation projects in a billable or services-driven environment.
Experience with project management tools such as Smartsheet, Salesforce, Certinia, and Microsoft Office.
Ability and willingness to travel up to 50%, including domestic and international travel.
Hospitality industry experience or familiarity with hospitality systems (POS, PMS, inventory systems) preferred.
PMP or equivalent certification preferred
Requirements and Competencies
Strong communication skills with the ability to engage customers and internal teams effectively
Solid problem-solving and analytical abilities
Ability to manage multiple tasks and priorities in a fast-paced environment
Customer-focused mindset with a commitment to service excellence
Ability to work independently with a high level of initiative
Proficiency in Microsoft Office tools
Adaptability and flexibility in changing project environments
Collaboration and teamwork across cross-functional groups
Personal Attributes:
Positive, team-oriented attitude with a strong work ethic
High level of accountability and ownership of assigned tasks
Willingness to go above and beyond to meet client expectations
Resilient and able to perform under pressure during critical project phases
Detail-oriented with strong organizational skills
Eager to learn new technologies and processes
Professional, customer-facing demeanor
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Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
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The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
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