Guest Service Officer

Role You are responsible for providing prompt and exceptional service to customers. Responsibilities Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.

Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.

Responsible for providing prompt and exceptional service to customers.

Job Requirements Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.

No related work experience is required as on-the-job training will be provided.

Other general customer service-related experience will be advantageous.

Customer service and people oriented.

Good communication, listening and interpersonal skills.

Innovative team player that is dynamic, self-motivated, pro-active, and mature.

Must be able to work on rostered shifts, including night shifts, weekends and public holidays