Business Unit Lead (m/f/d) | German Required

About us

To support our continued growth, we are looking for a Business Unit Lead (m/f/d) to join us immediately at one of our locations in Berlin, Munich or Halle in a hybrid setup.

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics? Then yoummday is the right place for you! yoummday: " You made my day " - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents ("Talents") worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 350 employees ("Daymakers") at 5 locations in Europe and 1 in the USA - further growth is inevitable ;). Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.

Your tasks

Your Mission

In this role, you take full entrepreneurial ownership of key client accounts within an industry group, with direct impact on growth, profitability and strategic development.

Conceptual Excellence: Your Core Contribution

Driving force behind conceptual quality, both internally and externally

Independently creating high-quality client presentations, strategic documents and business reviews

Translating complex client requirements into structured, actionable decision papers

Own the Business

Full responsibility for revenue, growth and profitability of your accounts, with a clear focus on sustainable value creation

Steering the entire value chain, from delivery and commercials to client satisfaction

Actively identifying and implementing growth levers, including scaling successful solutions and unlocking new business potential

Drive Performance through Data

Using KPIs and in-depth analyses to identify performance levers and root causes

Deriving clear actions and creating executive-ready reports and business reviews

Act as Strategic Partner to your Clients

First point of contact for your clients, engaging at eye level

Deep understanding of their business models and proactive development of added value and growth opportunities (e.g. upselling, process optimization)

Close collaboration with Product &; Tech to implement tailored solutions

Build &; Lead High-Performing Teams

Leading and developing a team of approx. 5 Operations Managers

Coaching towards ownership, analytical thinking and commercial awareness

Building a high-performing organization with a clear focus on goals

Raise the Bar

Setting new standards in quality, structure and excellence

Your Skillset

Background &; Mindset

Several years of experience in consulting, strategy, operations or a Big Tech environment

Strong analytical and structured thinking as well as excellent problem-solving skills

Entrepreneurial mindset with a focus on impact, ownership and continuous improvement

Leadership &; Communication

Proven experience in leading and developing teams

Confident presence as well as strong communication and negotiation skills in German and English

Ability to convince at all levels, from operational teams to client management

Way of Working

High quality standards and a structured, solution-oriented way of working

You enjoy a dynamic environment with a high degree of autonomy

Excellent PowerPoint and Excel skills (storylining, analyses)

We offer

Your Winning Deal

Your benefits: In addition to 30 days of vacation, we offer a JobLunch subsidy (€69 per month), a Givve card (topped up with €50 every month) or alternatively a subsidized Wellpass membership, discounts via Corporate Benefits, the option of JobRad bike leasing, contributions to your retirement savings (company pension scheme and capital-forming benefits) as well as amazing team and company events.

Your workplace: You work in a flexible hybrid model from one of our modern, dog-friendly offices and can also spend up to 2 weeks per year on workation within the EU (*applies only to employees with an EU passport).

Your footprint: A position in a profitable company where you have the freedom and trust to help shape it and work with us on the "future of work".

Our values: We stand out with an open, authentic culture and a high-performing, humorous team that is already looking forward to making bold decisions with you and breaking new ground that leads us to sustainable success.

Your opportunity: From day one, you have the chance to take on responsibility, drive innovation and grow both the company and yourself together with a team of experts.

At yoummday, we value diversity and equal opportunities. We welcome applications regardless of gender, background, age, sexual orientation, religion, or disability. Different perspectives make us stronger – which is why we actively promote an inclusive work environment where everyone can reach their full potential.