ORDER FULFILMENT SPECIALIST

Winner of E50 Awards 2021, 2022 & 2023

One of Singapore’s Fastest-Growing Companies 2022

Job Description

Deal directly with customers either by telephone, electronically or face to face

Respond promptly, handle and resolve customer inquiries, complaints

Obtain and evaluate all relevant information to handle product and service inquiries

Provide pricing and delivery information

Process orders and requests

Organize workflow to meet customer time frames

Direct requests and unresolved issues to the designated resource

Keep records of customer interactions and transactions

Manage administration

Support, communicate and coordinate with Sales team and internal departments

Requirements

Min GCE ‘N’ or ‘O’ Level or equivalent

Bilingual in English and Mandarin to interact with Mandarin speaking customers

Experience in sales support / customer service would be an added advantage

Knowledge of customer service principles and practices

Customer Service Oriented

Dedicated team player with ability to work under pressure and deliver results

A meticulous and responsible employee

Able to work independently with minimum supervision

Knowledge of relevant computer applications

Able to work independently