Support Services Manager

Support Service Manager (1 Year Fixed-Term Contract)

Salary: £38,000 - £50,000 per annum Location: South East London Contract: 12 month Fixed-Term Contract Hours: 37.5 hours per week

About the Role

We are seeking an experienced Support Service Manager to take on an operational management role for 12 months with the opportunity to progress into a senior leadership position directly supporting the Head of Accommodation Services.

Key Responsibilities

• Oversee the day-to-day delivery of a supported accommodation service
• Provide leadership and support to Accommodation Managers, Housing Officers and frontline staff
• Manage occupancy levels, referrals, voids and move-on processes to maximise service utilisation.
• Lead operational meetings and monitor service performance against KPIs and contractual requirements
• Oversee complex case management, safeguarding concerns and tenancy sustainment interventions.
• Support residents experiencing mental ill-health, substance misuse, complex needs and social exclusion.
• Monitor and investigate incidents, complaints and safeguarding concerns.
• Build strong relationships with local authorities, commissioners, healthcare professionals and partner agencies.

Person Specification

Essential

• Experience managing teams within supported housing, homelessness, housing management, mental health, social care or related services.
• Strong knowledge of safeguarding, risk management and tenancy sustainment.
• Experience managing complex cases and supporting vulnerable individuals.
• Excellent leadership, communication and stakeholder engagement skills.
• Understanding of regulatory compliance, quality assurance and service improvement.

Desirable

• Degree or professional qualification in Housing, Social Work, Health & Social Care, Psychology or a related discipline.
• Level 5 qualification in Health & Social Care or equivalent.
• Knowledge of the Regulator of Social Housing standards, Quality Assessment Framework (QAF), CQC or Supported Housing regulatory requirements.

What We're Looking For

This role would suit an experienced Supported Housing Manager, Service Manager, Accommodation Manager or Housing Support Manager who is looking to take the next step into strategic leadership. The successful candidate will be passionate about improving resident outcomes, developing teams and driving service excellence whilst maintaining compliance and operational performance.