Customer Success Specialist
About the company
Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
Role overview
We are looking for a Europe-based Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment.
You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.
What you will do
Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start
Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform
Handle incoming support tickets and client inquiries in a timely, professional manner
Help monitor account health and flag potential issues to the CSM team
Conduct platform walkthroughs and training sessions with dealership staff
Collect and document client feedback and relay it to the product and tech teams
Educate clients on Viova AI capabilities to drive adoption and confidence in the platform
Collaborate closely with CSMs to ensure clients receive consistent, proactive support
Requirements
0 to 2 years of experience in customer support, customer success, or a client-facing role
Fluent in English (spoken and written); French and Spanish are a strong plus for our North American dealer clients
Comfortable with technology and genuinely curious about AI
A clear, friendly communicator who builds rapport easily
Organized, detail-oriented, and able to manage multiple tasks at once
Proactive and self-motivated - you take initiative without waiting to be told
Experience with SaaS, automotive retail, or tech support is a plus but not required
Based in Europe and available to work CET or UK business hours
Why join Viova?
Work at the intersection of automotive retail and AI - a market that is growing fast
Clear growth path to a full CSM role as the team expands. We promote from within
Join an international, collaborative team that moves quickly and values your input
Competitive salary with access to cutting-edge technology
Make a real difference for dealerships and their customers every day