COORDINATOR (Restaurant)
Pakollinen:Principal
- Coordinate and oversee the daily operations of the restaurant to ensure smooth and efficient service.
- Supervise front-of-house staff and maintain high standards of customer service.
- Handle customer enquiries, feedback, complaints, and service recovery professionally.
- Manage difficult, demanding, or uncooperative customers with patience, professionalism, and sound judgment.
- Possess prior experience in customer service, hospitality, F&B, or entertainment-related establishments (e.g. restaurants, bars, clubs, lounges, hotels, or event venues).
- Coordinate reservations, seating arrangements, guest flow, and VIP customer requests during peak operating hours.
- Liaise effectively with the kitchen, bar, and operations team to ensure seamless service delivery.
- Work rotating shifts, including evenings, weekends, public holidays, and late-night operations (up to 12:00 midnight or later when operationally required).
- Perform multiple operational duties simultaneously in a fast-paced environment while maintaining service quality.
- Maintain cleanliness, hygiene, workplace safety, and compliance with company operating procedures.
- Assist with staff coordination, shift planning, inventory monitoring, and administrative duties as assigned.
- Be flexible to work on rostered schedules with non-fixed rest days and support additional operational requirements whenever necessary.