Risk and Customer Service Team Lead

Aardvark Technologies welcomes You to a New Digital Age

We proudly present the most reliable, comprehensive web-based Betting & Screen Management System for professional bookmakers. At the moment we are looking for talents to join our professional teams in Vilnius and Kaunas. If You are not afraid of everyday challenges, looking for ongoing growth and learning, then keep on reading!

Get ready to:

Plan and coordinate the team’s shifts and day-to-day activities. Monitor and ensure the quality of customer service, provide feedback, and support the team’s continuous growth. Onboard and train new team members. Hold regular one-on-one and team meetings, address team-related issues, and ensure smooth internal communication. Collaborate with your direct manager and other departments across the company. Monitor and manage risk exposure related to customer transactions, betting patterns, and account activity. Identify, investigate, and escalate suspicious activity, fraud, or potentially problematic betting behavior. Set and enforce risk limits, responsible gambling triggers, and KYC/AML compliance procedures within the team. Balance risk mitigation with customer experience - make judgment calls where CS and risk priorities conflict. Report risk metrics and trends to senior management / relevant departments (compliance, trading, etc.).

You’ll Be Great at This If You:

Have 2+ years of experience in customer service team management or a similar leadership role. Excellent general knowledge of sporting. Excellent knowledge of gaming products and risk factors across sports betting, lottery, RNG games - including odds, betting/wagering behavior, and game-specific risk indicators. Have excellent communication skills in English. Have strong people development and training skills, with the ability to lead and provide constructive feedback. Are results-oriented and focused on achieving team goals. Have strong conflict resolution and negotiation skills. Are passionate about creating a great customer experience.

Requirements:

Office

Table football Ping pong Free snacks Bicycle storage Shower

Transport

Free parking

Salary

3000-3500 €/mon. gross

Work place

Saltoniškių g. 2, Vilnius Calculate your travel time to work

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