Sales Assistant — Client Development Focus

Tom James is seeking a part-time Sales Assistant to support the sales efforts of our Grafton office.

The primary focus of this Sales Assistant role is client outreach, appointment setting, and client relationship development. The Sales Assistant will spend approximately two hours per day making outbound calls to current, dormant, less-active, and prospective clients, with the goal of setting appointments and supporting consistent client follow-up.

This is an excellent opportunity for someone who enjoys client interaction, is comfortable on the phone, and may have an interest in sales or client development.

This position requires 20 hours per week at $22.00 per hour and is an onsite position.

Responsibilities Client Outreach and Appointment Setting

Make daily outbound calls to current, dormant, less-active, and prospective clients as directed by the Sales Professional

Use Tom James’ proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals

Provide regular updates to the Sales Professional about outreach activity, client responses, successes, and challenges

Client Relations

Communicate professionally and consistently with clients through phone calls, emails, texts, LinkedIn messages, and thank-you notes

Provide client follow-up regarding appointment reminders, order status, promotional messages, and delivery scheduling

Assist the Sales Professional with consistent communication to a broader client base

Maintain a polished and professional image when interacting with clients

Field Support

Accompany the Sales Professional on scheduled client visits as needed

Help with client meetings, appointment preparation, and follow-up

Pick up and deliver client items as requested

Represent Tom James professionally while in the field with the Sales Professional

Secondary Responsibilities

Deliver garments to and from the tailor

Complete bank deposits as needed

Perform other store support tasks as assigned

Qualifications and Attributes Qualifications

Comfortable making outbound phone calls, speaking with clients, and setting appointments

Strong phone etiquette and professional communication skills

Proficient in Microsoft Office, Google Docs/Sheets, and LinkedIn

Able to quickly learn and use new computer systems, including Tom James’ internal proprietary system

Strong organizational skills and attention to detail

Sales, client service, appointment-setting, or business development experience preferred

Valid driver’s license required

Able to bend and lift up to 30 lbs.

Ideal Candidate Attributes

Interest in sales, client development, or professional relationship-building

Willing and able to make a high volume of outbound calls

Confident, independent, and self-motivated

Professional and polished in client-facing situations

Strong verbal, written, and listening skills

Manages multiple priorities effectively

Follows direction, tracks activity, and provides consistent updates

Positive, proactive, and client-focused