Client Service Administrator, Licensed

Summary

This position provides licensed administrative support to Heritage Financial Group. This position serves as a resource to Financial Advisors and client/members in handling, researching and communicating inquiries regarding their accounts and supports the daily operations of the practice, including, but not limited to: answering the phones, handling/distributing practice email, utilizing Thrivent Financial computer systems and programs in support of client relations, supports securities and insurance related tasks and other administrative tasks as assigned. The Licensed Client Service Administrator reports to and is employed by Heritage Financial Group.

This is a part-time (15-20 hours a week) remote role. Must be fully licensed to be considered for this position. Compensation is $25-30/hr dependent upon experience and licensure.

Job Description

Position Roles/Responsibilities/Accountabilities

Handles incoming telephone calls and responds to requests for information

Researches inquiries regarding client accounts

Provides fund values and answers other securities (including, if appropriately licensed, variable insurance and annuities) product-related questions and/or questions related to investment advisory services

Performs routine administrative duties

Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature

Supports projects, administration of various programs, and processing functions as needed

Drives client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice's Financial Advisors

Updates the contact management system with client/member contact and preference information

Assists Financial Advisors in the preparation and follow up for the client/member meetings

Collaborates with financial associates to assist client with product changes

Participates and drives marketing services including direct-mail, fraternal activities, seminars, meetings

Verbal or written communications with prospective or existing customers regarding financial matters

Conducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence, etc)

Obtaining customer financial information

Accepting and/or entering securities trade orders from customers, including unsolicited trade orders

Explain, discuss, or interpret insurance coverage; analyze exposures or contracts

Indicate to customer that requested coverage is or will be bound or issued

Issue certificates of insurance, endorsements, binders, commitments, or insurance contracts

Support questions and transactions with variable insurance and annuities products, if appropriately licensed

Additional responsibilities may be assigned in accordance with licensure and business needs

Position Qualifications

Previous administrative/secretarial experience desired

Must be securities registered (series 7 & 66 or 7, 63, & 65).

Must be insurance licensed/appointed

Must be securities registered and insurance licensed/appointed in all states in which they are performing activities requiring licensing and registration.

Must be willing to complete the appropriate Long Term Care training required in the states in which support work would be conducted.

If work on variable insurance or annuities is conducted, must be appropriately licensed/appointed and registered for variable products.

Demonstrated customer service orientation/experience, 2+ years preferred

Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn

Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions

Ability to maintain integrity of sensitive/confidential information

Basic understanding of our products and services, and Thrivent Financial

Competencies

Planning/Organizing

Customer Focus

Communication

Interpersonal Skills

Teamwork and Collaboration

Adaptability/Flexibility

External/Internal Dependencies

Must be able to work with all roles of the Heritage Financial Group

Must be able to represent the organization in work with external clients

Must be able to cultivate and maintain relationships with outside organizations

As part of Heritage Financial Group's recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI's Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

#Remote