Vulnerability Support Specialist

£26,000 per annum + up to 10% Quarterly Bonus Bristol | Full Time | Monday-Friday Every day you’ll speak with customers who may be facing financial hardship, illness or unexpected life events if not all three! You’ll listen. You’ll understand. You’ll help them find realistic solutions that allow them to move forward with confidence. At The Vulnerability Partnership, we believe that behind every unpaid utility bill is a person with a story—not simply an account balance. This isn’t debt collection. It’s helping people find a way forward. That’s why we don’t measure success by pressure or scripts. We measure success by helping customers reach the right outcome. You’ll love this role if you… Enjoy helping people Like solving problems Can build trust quickly Believe difficult conversations can still be compassionate Want meaningful work We offer £26,000 annual salary Up to 10% bonus of annual salary paid quarterly Full paid training Career progression Subsidised Gym membership Modern Bristol office Casual dress Company events We value transferable skills from various backgrounds – whether you’ve worked in care, support work, retail, hospitality, call centres or other customer-facing roles, your experience could be perfect for this position. Job Types: Full-time, Permanent Benefits: Casual dress Company events Employee discount Gym membership Health & wellbeing programme On-site parking Referral programme Work Location: Office based in person, Bristol City Centre