ServiceNow HRSD Consultant

Key responsibilities

• Run discovery workshops with HR and business stakeholders to capture current- and future-state HR processes.
• Define HR case types, services, fulfillment workflows, approvals, SLAs, and reporting requirements.

• Configure, or guide configuration of, ServiceNow HRSD — case management, Employee Center, knowledge, and employee journeys.
• Design lifecycle-event processes: onboarding, transfers, promotions, leave, and offboarding.

• Prepare functional design documents and user stories, and support data mapping, integrations, and UAT.
• Deliver training and knowledge transfer to end users, HR agents, and administrators.

Requirements

• 5+ years in HR / HR-service delivery / enterprise service management, including 3+ years hands-on ServiceNow implementation.
• Proven ServiceNow HRSD delivery experience (Case & Knowledge Management, Employee Center, Lifecycle Events, or HR integrations).

• Strong workshop-facilitation skills — able to turn business needs into clear, testable requirements.
• Experience supporting UAT, defect resolution, and go-live stabilization.

• Bachelor's degree in HR, Business, Information Systems, or a related field.
• Fluent Arabic, spoken and written — mandatory for direct stakeholder workshops.

Preferred qualifications

• Experience in banking, government, or large shared-services environments.
• Integration experience with SAP SuccessFactors, Oracle HCM, Workday, or similar HRIS platforms.

• ServiceNow CSA / CIS-HRSD certification, or SHRM / CIPD / HRCI / ITIL.
• Exposure to HR shared-services models, case deflection, or knowledge governance.