Supervisor
Pakollinen:LeadPrincipalJunior
Your tasks
Perform and oversee professional hair services while leading salon operations to deliver excellent customer experiences. Supervise and develop staff, manage inventory and safety, and support business goals through sales and service excellence.
- Perform professional hair services including haircutting, styling, colouring, highlighting, bleaching, perming, rebonding, straightening, and treatments to meet client preferences and hair conditions
- Provide expert consultation to customers on hairstyles, hair colours, and treatments tailored to their preferences, hair condition, and facial features
- Supervise daily salon operations to ensure efficient workflow and high-quality customer service
- Lead, train, and motivate hairstylists, junior stylists, and salon assistants to uphold service standards and improve team performance
- Monitor staff attendance, work schedules, and productivity to maintain operational effectiveness
- Ensure all hair services comply with salon safety standards and professional quality requirements
- Manage customer enquiries, appointments, feedback, and complaints with professionalism and courtesy
- Recommend appropriate hair treatments, salon services, and haircare products to enhance customer satisfaction and sales
- Assist management in achieving monthly sales targets, improving customer satisfaction, and increasing customer retention
- Maintain cleanliness, hygiene, and sanitation of salon equipment, tools, and workstations to meet health and safety standards
- Monitor and manage salon inventory including hair dyes, perming solutions, treatment products, and supplies to ensure availability and minimize waste
- Ensure proper handling, storage, and usage of hair chemicals and equipment following safety procedures
- Stay updated on the latest hairstyling trends, colouring techniques, hair treatments, and industry developments to maintain service excellence
- Support staff recruitment, training, and performance evaluations as needed
- Perform other salon-related duties assigned by management