Temp Executive, Tripartite Alliance for Dispute Management (TADM) at Jurong East, $11/hr- $15/hr (Office hours)

• 6 months contract
• $11/hr- $15/hr (Depends on qualification)
• Mon-Fri, 8.30am-6pm / 9am-6.30pm
• Jurong East

Job Responsibilities:

Case Management

• Retrieve cases from Case Relationship Management System (CRM), assess the cases and provide timely assistance and advisory
• Advise members on any workplace-related matters/ disputes at Tripartite Alliance for Dispute Management (TADM) at NTUC (stationed in Jurong East)
• Provide assistance to resolve the employment disputes of members and companies such as through mediation
• Follow through a case from advisory to reaching an agreed settlement for members
• Ensure accurate and timely documentation of cases
• Coordinate with relevant parties on employability and employment for members who require placement assistance

Customer Service

• Provide efficient counter services according to duty roster
• Encourage member retention

Operations Support

• Identify processes or SOPs to enhance TADM at NTUC Operations effectiveness
• Liaise with Tripartite partners and unions to manage cases.
• Provide guidance to junior case officer

Advocacy & Outreach

• Participate in Labour Movement Policy discussions to champion workers’ cause
• Assessment and analysis of data and trends
• Conduct case sharing and exchanges in Labour Movement

Others

• Engage in any other duties and ad hoc projects as assigned

Period:

6 months contract

Location:

Jurong East

Working hours:

Mon-Fri, 8.30am-6pm / 9am-6.30pm

Salary:

$11/hr- $15/hr (Depends on qualification)

Requirements:

• At least 5 – 10 years of experience in HR or industrial relations
• Able to lead and collaborate well in a team
• Good knowledge of employment laws and ability to apply employment laws in handling grievances
• Comfortable with using multiple IT systems for resolution of cases
• Excellent interpersonal skills and ability to communicate with all levels including workers, management & key working partners
• Independent and possess strong analytical and problem-solving skills
• High perseverance, takes initiative and willing to go the extra mile for members

Interested applicants, kindly email your detailed resume (MS Word format is preferred): amirah@successhrc.com.sg (Registration no: R2198469)

Please ensure that applications sent through email are no bigger than 1Mb. We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201) 160 Robinson Road, #13-07/08/09 SBF Center, Singapore 06891 T: 6337 3183 | W: www.successhrc.com.sg