System Technician / Support Engineer

Requirements:

• At least 1-2 years experience in an IT-based environment.
• Fresh grads with IT or relevant Diplomas or NTC Certs may apply for an entry-level position.

• Knowledge of Layer-2 networking protocols (802.1x, TCP/IP, VLANs, OSPF & STP).
• Knowledge of WIFI RF design; perform/develop network topology, surveys, and heat maps.

• Possess knowledge of network routing/switching, firewalls, and wireless.
• Able to troubleshoot networking, hardware, software, and security issue.

• Preferably hands-on experience with Ruckus Wireless; or alternatively Aruba or Cisco Wireless.
• Good communication skills and ability to manage user expectations and communicate well via written technical documentation or interactive sessions with customers.

• Technical communication, interpersonal, and program management skills with a strong desire to achieve customer satisfaction in a team-oriented environment.
• Mature, independent, and possessing a positive working attitude with a strong urge to learn.

• Ability and desire to learn new technologies through self-study or classroom/lab leading to technical certifications.
• Willing to work on shift and able to work as a Standby Engineer (rotation; with allowance).

• A Team player is a must as we work as a Team.

Education / Certification Requirements:

• Degree/Diploma in Computer Science/Information Technology/Electrical Engineering, or equivalent field of study
• Cisco Certification Network Associate (CCNA) or Equivalent

• Certified Wireless Network Associate (CWNA) or Equivalent
• Any professional technical certifications commensurate with the candidate’s work experience within networking and security domains.