Front Desk Receptionist

Welcomes patients and visitors by greeting patients and visitors, in person or; answering or referring inquiries

Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

Ensures availability of treatment information by filing and retrieving patient records

Maintains patient accounts by obtaining, recording, and updating personal and financial information

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claim

Understanding the diagnosis of the case and the treatment plan from doctors

Offering to patients the treatment plan and handling all objections or inquiries related to it

Helps patients in distress by responding to emergencies

Protects patients' rights by maintaining confidentiality of personal and financial information

Responsible for revising daily appointments with financial issues

Responsible for patient satisfaction survey

Professional attitude and appearance

Presentable and well-groomed with a confident demeanor

Proven experience as a front desk representative, receptionist, or in a similar customer-facing role

Proficient in English, both oral and written

Excellent knowledge of Microsoft Office, particularly Excel and Word

Strong communication and interpersonal skills

Effective organizational and multi-tasking abilities

Solid problem-solving skills and ability to stay calm under pressure

Customer service-oriented with a focus on delivering a positive patient experience

Working Conditions: Working Days: 5 days per week

Days Off: 2 days off