Support Specialist

Less ticket handling, more ownership.Take responsibility for the full IT support scope and make a real impact across the business.

Our partner, an established professional services firm, is looking for anIT Support Specialistto strengthen its internal IT team.

Supporting a large network of professionals, IT plays a key role in keeping the business running smoothly.

What makes this opportunity different?You won't be one of many people handling a small piece of the puzzle.You'll work closely with one teammate, sharing responsibility for the company's day-to-day IT operations and taking ownership of issues from start to finish.

Support Specialist - Tasks & Responsibilities

• Take ownership of IT supportby handling day-to-day technical requests and resolving incidents across the organisation, from initial diagnosis to final resolution.
• Troubleshoot across the IT environment, including workstations, laptops, software, user accounts, connectivity and Microsoft 365.
• Manage a broad range of IT activities, adapting to business needs rather than working within a rigidly defined scope.
• Support colleagues throughout their IT journey, from onboarding and equipment setup to access management and ongoing technical assistance.
• Keep IT operations running smoothlyby following up on incidents, documenting solutions and identifying opportunities for improvement.
• Work as a close-knit duo, sharing knowledge and responsibilities with your teammate while taking initiative and contributing to decisions about everyday IT operations.

Support Specialist - Profile

• You have experience inIT Support, Service Desk or IT Operations, ideally within an accountancy firm or a professional services environment.
• You have hands-on experience withaccounting software and toolssuch as Mandaten, Silverfin, ClearFacts or Bizzcontrol.
• You have a good understanding ofWindows, Microsoft 365, workplace IT and technical troubleshooting.
• You enjoy working across different IT topics and are comfortableswitching between tasksdepending on the needs of the business.
• You demonstrate a strong sense ofownership and autonomy, taking responsibility for issues from diagnosis through to resolution.
• You are ahands-on team playerwho enjoys working in a small team, sharing responsibilities and taking initiative. You communicate fluently inDutch and/or French.