Operations Supervisor

We’re looking for an experienced operations lead who would like to take the next step in their leadership journey. We’re a Business Process Outsourcing company that has clients in the US, Canada, UK, and EU and we focus on critical back office operations for our clients. This particular role will oversee a growing group of 25 team members across several teams.

Job specifics

In-office, office located in Los Prados, Santo Domingo

• $48,000 DOP Monthly
• $5.000 transportation allowance
• Schedule: Open/Flexible, availability to work night shift, weekends and Dominican holidays

You are an ideal candidate if:

• You were a Team Lead or Supervisor who successfully trained and supervised a team
• You have a growth mindset and a coachable attitude
• You are process driven and focused on improvement in all areas of your work and team
• You are not just organized, you live by systems and constantly improve
• You can communicate clearly (verbally and written) with your team members, manager, and clients.
• You are a problem solver and take initiative; if you don’t know how to do something you utilize every available resource to figure out how to accomplish it

Responsibilities Include:

• Supervising day to day workload for team members.
• Monitor performance/ Attendance and provide ongoing feedback and training to improve the team.
• Participate in recruiting efforts to ensure you get the best talent for your team.
• Handle basic administrative duties such as reviewing timesheets, timeoff, etc.

-Requerimientos-

• Educación mínima: Universidad 3 años de experiencia
• Idiomas: Inglés
• Edad: A partir de 25 años
• Conocimientos: Capacidad de coordinación, Gestión de equipos, Toma de decisiones, Microsoft office, Supervisión, Supervisión de personal

Palabras clave:

operaciones, residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan