IT Support - Application

IT Support

Key Responsibilities

• Provide day-to-day application support, troubleshooting, and issue resolution for business applications and systems.
• Monitor application performance and ensure system availability, stability, and smooth business operations.
• Analyze user-reported issues, identify root causes, and coordinate with internal IT teams or vendors for resolution.
• Support application implementation, enhancement, testing, and system upgrades based on business requirements.
• Gather and translate business/user requirements into functional specifications and system improvements.
• Maintain application documentation, user guides, system configurations, and issue tracking records.
• Ensure application support follows IT policies, security standards, SLA, and best practices while continuously improving user experience.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum 2–3 years of experience in Application Support, IT Support, or System Support.
• Hands-on experience in troubleshooting and supporting business applications, ERP, or other enterprise systems.
• Good understanding of SQL/database, system integration, and application troubleshooting.
• Experience in coordinating with users, IT teams, vendors, and external partners to resolve application issues.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Willing to work on-site and provide support based on business operational requirements.

Skills: Troubleshooting, Remote Support, Ticketing System, Network Troubleshooting, Customer Service, Help Desk, Hardware Maintenance, IT Support, Technical Support