General Manager Construction Services Unit (csu)

Company Description

4Ward Development (NUMA) is a pioneering safe water enterprise with operations across Ghana, Sierra Leone, Uganda, and Zambia. We provide professional, district-wide safe water services to rural and peri-urban markets. Our purpose is to empower our customers to reclaim their time, discover economic opportunities, and live healthier lives through convenient, reliable, and affordable water solutions. Team members join a mission-driven environment that combines social impact with practical, scalable solutions for essential water access.

Position Summary

We are seeking a driven, highly organized General Manager to lead our Construction Service Unit (CSU) in Northern Ghana. The CSU GM will direct all aspects of NUMA’s infrastructure development, ensuring the high-quality, safe, and cost-efficient construction of water systems and household connections.

As the primary Integrator between regional leadership and field construction teams, you will translate strategic priorities into flawless execution. Reporting to the ROC Regional Manager and operating within the Entrepreneurial Operating System (EOS®) framework, you will effectively Lead, Manage, and hold Accountable (LMA™) all CSU staff—driving a culture of safety, precision, and operational excellence.

Role Description

Key Responsibilities

Strategic Leadership & Operations

• Serve as the key Integrator between ROC leadership and field teams, translating strategic plans into actionable, multi-site construction milestones.
• Ensure all CSU readiness, mobilization, and certification milestones meet multinational NUMA standards.
• Align local execution with national construction regulations, water standards, and internal policies.

Construction Delivery & Technical Oversight

• Supervise all site activities, including drilling, tower erection, treatment assembly, and distribution pipeline installation.
• Maintain an aggressive build cycle of ≤4 weeks per system while achieving a Quality Assurance (QA) pass rate of ≥95%.
• Review and approve all system designs prior to mobilization to proactively mitigate pre-construction risks.

Financial Stewardship & Resource Management

• Manage the CSU P&L, operating budgets, and cost-per-system targets.
• Oversee procurement, inventory, and material usage against standard Bills of Materials (BoMs).
• Track and report on productivity, cost per connection, and overall margin performance.

Quality Assurance, Safety & Compliance

• Oversee QA and Safety Officers, enforcing strict compliance with the CSU QA framework.
• Maintain a zero major incident record and ≥98% safety compliance across all sites.
• Verify all inspection reports, water test results, and as-built documentation (mWater/Lapis).

Team Leadership & EOS Integration

• Lead, Manage, and hold Accountable (LMA™) all CSU personnel, fostering a culture of discipline and problem-solving.
• Drive team alignment using EOS tools, including weekly Level 10 Meetings™, quarterly Rocks, Scorecards, and the Issues Solving Track (IDS™).
• Mentor and develop at least two emerging CSU leaders annually, conducting regular performance reviews and tracking technician certifications.

What Success Looks Like (KPIs & Core Deliverables)

You will be evaluated on your ability to maintain a consistent operational rhythm and hit key performance metrics per Service Delivery Unit (SDU), including:

• Weekly Output: Consistent installation of household (NOWs/NFBs) and commercial connections.
• Monthly Output: Successful installation of Water Towers, NUMA Nexus/Nanos, pipeline meters, and system upgrades.
• Quality Standard: ≥95% of water systems passing QC inspection on the first test.
• Reporting Rhythm: Timely delivery of monthly Production, Financial (P&L/Margins), and Safety audit reports, alongside up-to-date EOS Scorecards and accountability charts.

Qualifications & Skills

• Education: Bachelor’s degree in Electrical, Civil, Mechanical, or Water Engineering, Construction Management, or a related field.
• Experience: Minimum of 5 years in construction or utility infrastructure management, with a proven track record of leading multi-site field teams.
• Technical Expertise: In-depth knowledge of solar system installation, water infrastructure, and pipeline installation.
• Business Acumen: Strong financial literacy with the ability to manage P&L, optimize material use, and control budgets in resource-constrained environments.
• Systems Proficiency: Experience with data reporting tools, MS Office, and mWater (preferred).
• Leadership Framework: Familiarity with the Entrepreneurial Operating System (EOS)—including Rocks, Scorecards, and L10s—is highly preferred.

Work Environment

• Field Presence: Expect to spend 60%+ of your time in the field actively managing multiple construction sites.
• Travel: Frequent travel within the Northern Ghana region, with periodic travel to other NUMA countries for leadership summits or technical training.
• Adaptability: High flexibility and readiness to operate effectively in rural and semi-urban environments.

What we offer

• An opportunity to lead critical infrastructure projects in Northern Ghana
• Competitive executive salary and performance-based incentives
• Professional growth within a fast-scaling multinational utility company
• Collaborative leadership in a mission-driven, dynamic team.

How to Apply

Ready to lead impactful infrastructure projects that change lives? Please forward your cover letter and current CV/resume (including the names and contact details of at least two professional referees) to hr@numawater.com.

Application Deadline: December 1, 2026

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