IT Support Lead - Data Center

• Support the day-to-day operation of mission-critical data center infrastructure.
• Perform installation, maintenance, and troubleshooting of hardware and network equipment.
• Conduct rack-and-stack activities, hardware replacements, upgrades, and preventive maintenance.
• Ensure operational activities are completed according to established procedures and service standards.
• Support fiber optic infrastructure, including installation, testing, troubleshooting, and documentation.
• Investigate and resolve transmission and connectivity issues.

Perform cable management, fiber tracing, and cross-connect activities.

• Support high-volume fiber deployment and operational tasks within the data center environment.
• Respond to incidents, troubleshoot issues, and provide root cause analysis.
• Act as on-site technical support for remote engineering teams.

Manage operational tickets and ensure timely issue resolution. Escalate critical incidents and provide regular status updates to stakeholders.

• Work closely with internal engineering teams and customer stakeholders.
• Provide technical updates, maintenance reports, and operational documentation.
• Coordinate with cross-functional teams to ensure smooth service delivery.
• Support process improvement initiatives to enhance operational efficiency.

Qualifications:

1. Bachelor's Degree in Engineering, Telecommunications, Information Technology, or a related field.
2. Minimum 4-5 years of experience in a Data Center, Telecommunications, or Mission-Critical Infrastructure environment.
3. Experience performing hardware upgrades, component replacements, and preventive maintenance.
4. Strong troubleshooting skills across physical infrastructure and connectivity environments.
5. Ability to work in shift-based operations and provide standby support when required.
6. Good command of spoken and written English.