Guest Service Agent, Pools & Recreation (Infinity Pool)
Tämä työpaikka ei ole enää haettavana
Lähde on poistanut ilmoituksen — hakeminen alkuperäisen linkin kautta ei ole enää mahdollista.
Job Responsibilities Operational Related
- Warmly welcome and engage all guests visiting the Infinity Pool
- Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds
- Provide exceptional service and create a memorable experience for all guests
- Set up and maintain the available sun beds, ensuring that they are ready for the next guests
- Take and process food and beverages orders
- Interact with guests and answer their inquiries appropriately
- Process guests’ requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled
- Conduct tours at the Infinity Pool
- Ensure the availability of fresh towels, and present them to the guests
- Maintain and ensure that the towel distribution counter and return bins are neat
- Ensure that the Infinity Pool deck area is clean and presentable
- Ensure adherence to Company policy for access to the Infinity Pool
- Bid all guests with a fond farewell upon their departure
Departmental Related
- Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay
- Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences
- Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager
- Perform administrative duties as requested such as filing of reports
- Contribute ideas to improving the operations of Pools & Recreation
Job Requirements
- Excellent guest relations and communication skills
- Possess a good command of spoken and written English
- Able to speak in front of groups
- Be willing to work shifts in an outdoor Pool environment
- Team player who takes the initiative to assist other Team Members when required
- Well-groomed with professional disposition