Customer Service & Order Fulfilment Coordinator
Your tasks
We are seeking a proactive, organized, and detail-oriented Customer Service& Order Fulfilment Coordinator to support our growing Pineapple Leaf Fibre (PALF) business. The successful candidate will play a key role in managing customer relationships, coordinating orders, and ensuring timely and accurate order fulfilment through effective logistics coordination.
KeyResponsibilities
- Serve as the
primary point of contact for customer inquiries, order requests, and follow-ups.
- Process customer
orders accurately and monitor progress through to delivery.
- Coordinate with
production, stores, dispatch, and logistics providers to ensure timely fulfilment of orders.
- Monitor inventory
availability and support order planning activities.
- Resolve customer
concerns and service issues promptly and professionally.
- Maintain accurate
records of customer orders, deliveries, and communications.
- Prepare order
status updates and customer service reports as required.
- Support continuous
improvement of customer service and fulfilment processes.
We are seeking a proactive, organized, and detail-oriented Customer Service& Order Fulfilment Coordinator to support our growing Pineapple Leaf Fibre (PALF) business. The successful candidate will play a key role in managing customer relationships, coordinating orders, and ensuring timely and accurate order fulfilment through effective logistics coordination.
KeyResponsibilities
- Serve as the
primary point of contact for customer inquiries, order requests, and follow-ups.
- Process customer
orders accurately and monitor progress through to delivery.
- Coordinate with
production, stores, dispatch, and logistics providers to ensure timely fulfilment of orders.
- Monitor inventory
availability and support order planning activities.
- Resolve customer
concerns and service issues promptly and professionally.
- Maintain accurate
records of customer orders, deliveries, and communications.
- Prepare order
status updates and customer service reports as required.
- Support continuous
improvement of customer service and fulfilment processes.
Requirements
- Diploma or Degree
in Business Administration, Supply Chain Management, Logistics, Marketing, Customer Service, or a related field.
- Proven experience
in customer service, logistics, order fulfilment, administration, or a similar role.
- Fluent in English,
both written and spoken.
- Understanding of
shipping documentation requirements.
- Strong
organizational and communication skills.
- Ability to manage
multiple tasks, prioritize workload, and meet deadlines.
- Experience in
manufacturing, production, or industrial environments will be an added advantage.
PreferredAttributes
- Experience in
export logistics or working with international clients.
- Strong
problem-solving skills and attention to detail.
- Proactive,
customer-focused, and able to work independently.
- Passion for
sustainability, circular economy initiatives, or natural materials will be an added advantage.
- Diploma or Degree
in Business Administration, Supply Chain Management, Logistics, Marketing, Customer Service, or a related field.
- Proven experience
in customer service, logistics, order fulfilment, administration, or a similar role.
- Fluent in English,
both written and spoken.
- Understanding of
shipping documentation requirements.
- Strong
organizational and communication skills.
- Ability to manage
multiple tasks, prioritize workload, and meet deadlines.
- Experience in
manufacturing, production, or industrial environments will be an added advantage.
PreferredAttributes
- Experience in
export logistics or working with international clients.
- Strong
problem-solving skills and attention to detail.
- Proactive,
customer-focused, and able to work independently.
- Passion for
sustainability, circular economy initiatives, or natural materials will be an added advantage.
Other
Only shortlisted candidates will be contacted.
Only shortlisted candidates will be contacted.