IT Help Desk Specialist

Operating systems installation (Windows).

Network fundamentals.

TCP/IP

DNS

DHCP

LAN & Wi-Fi configuration and troubleshooting.

Installing and configuring routers and switches.

Troubleshooting hardware and software issues.

Bachelor’s degree in Computer Science or a relevant specialization.

Technical institute or higher institute.

Training courses/certifications:

MCSA (Microsoft Certified Solutions Associate)

CCNA (Cisco Certified Network Associate)

Network+ (N+)