ServiceNow Developer Architecture

Competency Framework.

• 6–10+ years of hands-on experience leading ServiceNow architecture and development initiatives.
• Deep expertise in ITSM, ITOM, and ITAM modules, and CMDB design, data modeling, and service mapping including Incident, Change, Problem, Request, Discovery, Service Mapping, Event Management, SAM, and HAM.
• Proven ability to design end-to-end enterprise ServiceNow solutions, integrating multiple modules and external tools.
• Strong workflow and automation design skills, including scripting (JavaScript, Glide API) and business rules for complex processes.
• Experience in CMDB design, data modeling, and service mapping, ensuring accurate service visibility and impact analysis.
• Expertise in integration strategies, including APIs, MID Servers, and external monitoring/business systems (Dynatrace, Splunk, ELK, SolarWinds).
• Skilled in platform governance, upgrade planning, and risk management, ensuring compliance, stability, and performance.
• Strong stakeholder management and communication abilities, collaborating with IT, business units, vendors, and leadership.
• Experience in mentoring and knowledge transfer, building capabilities for developers, admins, and ROC operations teams.
• Strong analytical thinking, problem-solving, and strategic planning capabilities, able to translate business requirements into scalable ServiceNow solutions.